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IVR - interactive voice response

Finisco IVR provides a 'voice' for your data and allows callers to interact with critical data in various databases. IVR can also collect caller information such as product orders, credit card information and market surveys.

Finisco IVR is designed to meet the demanding requirements of mass calling and complex interactive mobile, telephone and Internet communications.



Premium rate interactive voice response services

Our computers conduct fully automated conversations with the caller on each line. Callers choose the payment they wish to make, key in their invoice/account number on their telephone and specify the amount they wish to pay. This may be checked against the database of expected payments. Callers then enter their debit or credit card details. The caller can enter a product ID from a website or choose to buy something online if required.


Benefits:
  • Extends operational hours 24/7 without increasing staff
  • Provides customised call flow scripting which eliminates routine, repetitive and costly tasks from the agent agenda
  • Provides low cost multilingual customer support
  • Provides 24 hour self-service access to data, information and services for customers
  • Customer waiting time is reduced with faster access to agents
  • Can be used with PINs or passwords
IVR is a powerful, flexible and has set new standards of performance and reliability in the IVR and AudioText industries.
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